Terms & Conditions

1. Supplier and business-only eligibility

Fidestrip is supplied by Kalirox AS, organisation number 836 971 752, Tårnveien 14, 3047 Drammen, Norway (Kalirox, we or us). Contact info@fidestrip.com. The customer (you) is the business, sole trader or other organisation for whose professional activities the workspace is used.

The service, including its trial, is offered only for business or professional purposes, not personal, family or household use. We do not offer consumer subscriptions or sell accommodation or travel to individual travellers. You confirm your business purpose, accurate business information, and the accepting person's legal capacity and authority to bind the customer. Sole traders contract in their business capacity. We may request reasonable eligibility evidence and refuse or suspend an ineligible account.

Calling an account a business account does not override its actual legal status or mandatory law. Rights that cannot lawfully be excluded remain unaffected.

2. Agreement and acceptance

These terms apply when the customer accepts them in the service, at checkout or in a written order. They cover the agreed trial and subscription. The agreement comprises the accepted terms, confirmed order and agreed data processing agreement (DPA). Retain the version you accept. Purchase-order boilerplate or unilateral customer terms do not apply unless our authorised representative expressly agrees.

A separately signed agreement prevails where it expressly changes these terms. The DPA prevails for conflicts about personal-data processing, and mandatory transfer safeguards prevail over conflicting terms. The confirmed order determines the plan, price, interval and workspace. The Privacy Policy explains processing; it is not blanket consent or a substitute for the DPA.

Your contract is with Kalirox AS. Its shareholders, directors, employees and contractors are not contracting parties or personal guarantors. This does not exclude personal liability imposed by mandatory law.

3. Service scope

Fidestrip supplies software for accommodation operations, including hotels, room inventory, groups and reservations. A purchase covers the functionality offered for the selected plan at purchase. Roadmaps, previews, demonstrations and proposed features are not delivery commitments unless included in a written order.

We are not your tour operator, travel organiser, hotel, booking agent, transport or visa provider, insurer, accountant or legal adviser. We are not party to your contracts with travellers, hotels, agents or suppliers. A Fidestrip record or confirmation does not itself reserve outside inventory, issue permits, collect traveller payments or create a supplier guarantee.

4. Customer operational responsibility

You remain responsible for your travel and accommodation services, licences, supplier contracts, guest safety, customer refunds, statutory records and compliance where you operate. Verify dates, rates, currencies, inventory, room allocations, guest and group information before making commitments or relying on reports.

Availability depends on recorded information and supported workflows. Reconcile outside bookings and changes, investigate discrepancies and maintain suitable continuity procedures and independent copies of critical records. Fidestrip must not be the sole system for emergency response, safety-critical decisions or mandatory accounting records. These duties do not excuse our own breach of an express obligation.

5. Accounts and acceptable use

You are responsible for authorised users' actions in your workspace, their roles, securing their Google accounts and removing unneeded access. Report suspected compromise promptly. We may rely on instructions from an authenticated authorised user unless we have reason to question their authority.

Do not access other customers' data, bypass security or billing, introduce malware, disrupt the service, use it unlawfully, resell access without permission or make unreasonably burdensome automated requests. Do not copy or reverse engineer protected software except where law permits. You provide compatible equipment, connectivity and required third-party accounts.

6. Trial and demonstrations

A new workspace receives 15 consecutive days of access to available features from its first successful Google sign-in. No card is required. Signing in again does not restart the trial. Expiry does not automatically create a paid subscription or authorise a charge; a separate Stripe subscription purchase is required.

After expiry, a verified active paid subscription is required to create or change operational records. Existing records remain readable subject to eligibility, security, these terms and agreed retention. Read-only access is not indefinite free hosting. The public demo uses sample data and must not be used for real operations. Business-use and data-protection requirements also apply to trials.

7. Price, billing period and taxes

The standard price is USD 99 per workspace per month or USD 999 per workspace per year, as selected and confirmed at checkout. The annual plan is paid in one annual payment, not monthly instalments. Fees pay for access during the period, not usage or a guaranteed commercial result. Non-use does not cancel the subscription.

Prices exclude applicable VAT and other taxes, shown at checkout where chargeable. Supply accurate business name, address, country, registration and tax details. A business declaration or tax identifier does not automatically establish an exemption. You are responsible for taxes legally payable by you; we retain our own income-tax and statutory collection duties. Your bank may apply currency-conversion or other charges outside our control.

We give at least 30 days' notice before a price increase applies to renewal, without retrospectively increasing an already paid fixed period. You can cancel before the new price applies. An expressly agreed written pricing arrangement takes precedence.

8. Stripe and recurring payment authority

Kalirox AS is the supplier and seller of Fidestrip. Stripe provides payment and billing infrastructure; it does not become the software supplier or assume our software obligations. Traveller accommodation payments are outside this checkout. Stripe and optional payment services you choose may have their own applicable terms and privacy notices; our merchant agreement with Stripe is not automatically your agreement with Stripe.

Completing a paid subscription checkout authorises the initial and recurring charges for the chosen interval and applicable taxes until renewal is cancelled. Use a payment method you are authorised to use for the customer's purchase. Keep billing details current and complete requested payment authentication. Fidestrip does not collect or store full card numbers or card security codes.

Access depends on verification of payment and current subscription status. A success page, pending authorisation or closed payment window does not prove settlement. Pending or failed payments may delay access. Provider outages and bank decisions are outside our direct control; we remain responsible for our own billing instructions and obligations.

9. Automatic renewal and cancellation

Paid subscriptions automatically renew for the selected interval unless cancelled before renewal. Cancel through the Stripe customer portal available from workspace billing settings and retain confirmation. Cancellation normally takes effect at the end of the paid period. Removing users, ceasing use, deleting Google accounts or requesting data deletion does not itself cancel recurring billing.

If the portal is unavailable, email a clear cancellation request to info@fidestrip.com from an authorised contact before renewal. We may verify authority proportionately. A request received before renewal is timely even if we process it later; a renewal charge caused by that processing delay will be corrected. Banks and payment providers apply their own processing timelines.

10. Refunds, failures and chargebacks

Except where mandatory law, an express written commitment or a remedy below requires otherwise, fees for a started period are non-refundable. Unused time, unused features and early cancellation do not create a prorated refund. Consumer cooling-off rights are not offered as a contractual benefit for genuine business purchases; mandatory rights, if applicable, remain unaffected.

Email info@fidestrip.com about duplicate, incorrect or unauthorised charges or refunds. Refunds due are normally sent to the original method through Stripe, subject to provider rules. Do not send full card details in correspondence. Settlement, refund and currency-conversion timing depends partly on providers.

Failed, overdue, reversed or disputed payments may result in proportionate restrictions while investigated. We may pursue valid unpaid charges and recovery costs only as law permits. A chargeback does not itself cancel the agreement or extinguish a valid debt, and we will not recover an amount twice. Do not knowingly submit false disputes. Nothing requires you to miss a bank or network deadline or waive a lawful right to dispute an unauthorised or incorrect charge.

11. Data protection and confidentiality

You retain your rights in customer data and authorise processing only to deliver, secure and support the service under documented instructions and meet legal duties. You warrant necessary authority, notices and lawful bases, including any special-category condition for religious or health information. Do not upload passwords, payment credentials, identity-document copies or unnecessary sensitive records.

A DPA addressing production use, locations, subprocessors, safeguards, assistance and return/deletion must be concluded before production personal data is uploaded. You must assess country-specific obligations and authority to appoint us as subprocessor where relevant. This does not transfer our own statutory controller or processor duties to you.

Each party must protect the other's non-public business information with reasonable care and disclose it only on a need-to-know basis under appropriate confidentiality duties or where law requires. This excludes independently developed, already public or otherwise lawfully obtained unrestricted information. Confidentiality does not prevent protected reporting, regulatory cooperation or statutory rights.

12. Intellectual property

Kalirox AS and its licensors retain ownership of the software, brand and documentation. During authorised access you receive a limited, non-exclusive, non-transferable right to use the service for your internal professional operations under the agreement. No software ownership is transferred.

We may use optional feedback to improve the service without payment; this does not give us ownership of your operational data, personal data or confidential information.

13. Availability, warranties and third parties

We supply the service with reasonable skill and care. Maintenance, errors, security incidents and provider outages can occur. Unless expressly agreed in writing, we do not guarantee uptime, response or recovery times, uninterrupted operation, error-free output or fitness for a particular operational result. Other implied warranties and guarantees are excluded to the extent law permits, without overriding express commitments or mandatory duties.

You are responsible for independently selected services such as connectivity and your Google account. We remain responsible for our contracted obligations and applicable processor duties. We may update functionality, security and legal controls. Where practicable, we give reasonable notice of material reductions to paid core functionality and address them under the remedies below.

14. Material failure and remedies

Promptly report material failures with enough detail to investigate, cooperate reasonably and allow an opportunity to correct them. Our initial remedy is correction or an appropriate workaround. If a material failure attributable to us remains unremedied for 30 days after sufficiently detailed written notice, you may terminate the affected paid service and receive prepaid fees attributable to the unused period after termination.

If we permanently discontinue an affected paid service without your breach, we refund prepaid unused time. Express refund duties are not defeated by the damages cap. Additional recoverable damages remain subject to liability provisions and mandatory law. These remedies do not cover failures caused solely by misuse or matters for which we are not responsible.

15. Excluded losses

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KALIROX AS IS NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE LOSS, OR LOST PROFIT, REVENUE, EXPECTED SAVINGS, BUSINESS OPPORTUNITY OR GOODWILL, WHETHER CLAIMED AS DIRECT OR INDIRECT LOSS. THIS INCLUDES SUCH LOSSES FROM INTERRUPTED OPERATIONS, MISSED BOOKINGS OR UNAVAILABLE ROOMS.

We do not assume your obligations to travellers, hotels, agents or suppliers, including their cancellations, penalties, travel disruption, visa decisions or compensation demands. This does not exclude direct loss for which we are legally responsible under the agreement. Customer data errors and failure to maintain reasonable safeguards are relevant to causation and mitigation. The mandatory exceptions below apply to every exclusion.

16. Aggregate liability cap and mandatory exceptions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KALIROX AS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT IS LIMITED TO SUBSCRIPTION FEES ACTUALLY PAID TO KALIROX AS FOR THE AFFECTED WORKSPACE DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY, EXCLUDING TAXES AND THIRD-PARTY CHARGES. FOR A WORKSPACE USED ONLY ON A FREE TRIAL, THE AGGREGATE CAP IS USD 100.

This cap applies collectively across claims and legal grounds, including contract and ordinary negligence; users, incidents, claims or legal theories do not multiply it. Connected events are treated as one event. Both parties must reasonably mitigate loss, and no loss may be recovered twice.

Exclusions and caps do not apply to fraud, wilful misconduct, gross negligence, death or personal injury for which liability cannot lawfully be excluded, or other non-excludable liability. They do not restrict mandatory data-subject rights, supervisory powers or non-limitable data-protection liabilities. The DPA and mandatory transfer instruments prevail where required. Valid fees you owe and the customer indemnity below are not capped by the cap on our liability.

These terms allocate commercial risk in light of the subscription price; they do not represent that litigation is impossible or that we have no legal duties. An unenforceable limitation applies only to the extent lawfully permitted, with remaining valid provisions continuing.

17. Customer indemnity

To the extent law permits, you indemnify Kalirox AS against third-party damages, reasonable external defence costs and settlements to the extent caused by your unlawful data or instructions, rights infringement through material you supply, deliberate misuse, or breach of your duties as travel organiser, accommodation provider or contracting supplier. This excludes claims to the extent caused by Kalirox AS's own breach, negligence or wrongdoing and does not shift statutory liability where prohibited.

We must notify you promptly, cooperate reasonably and let you control a competent defence. Late notice reduces the indemnity only to the extent it prejudices the defence. A settlement admitting our fault, imposing non-monetary duties on us or failing to release us needs our written consent, not unreasonably withheld. We may participate at our expense or take reasonable protective steps at your reasonable cost if you fail to defend after notice.

18. Suspension, termination and handover

We may proportionately restrict access for material breach, unlawful use, a security threat, ineligible use or valid overdue payment. Where practicable we explain and allow a remedy. Immediate action may be necessary to protect data, customers or comply with law. Suspension and payment disputes do not displace mandatory data-protection duties.

Either party may terminate for material breach not remedied within 30 days of written notice, or sooner for irremediable breach or as law requires. You may otherwise cancel renewal. We may decline future renewal on at least 30 days' notice. Valid fees incurred before termination remain payable.

Arrange required data return with support before access ends. Return, deletion, backup expiry and assistance charges follow the DPA or a separately agreed arrangement; no self-service export feature or indefinite read-only storage is promised. Statutory rights are not conditional on an optional service fee. Cancellation does not immediately erase accounting records or material subject to a lawful legal hold.

19. Events outside reasonable control

A party is not responsible for delay from an event outside its reasonable control that it could not reasonably prevent or overcome, such as natural disaster, war, government action or widespread infrastructure failure. It must reasonably mitigate and inform the other party where practicable. This does not excuse accrued payments, failure to take legally required security measures or mandatory obligations.

If such an event prevents substantial provision for more than 30 consecutive days, either party may terminate the affected service, with a refund of prepaid fees for unused time after termination.

20. Norwegian law and dispute resolution

Norwegian law governs the agreement and related non-contractual claims, subject to mandatory law. Before ordinary proceedings, the parties will give written notice describing the dispute and remedy sought and seek a business resolution for 30 days. Send notice to info@fidestrip.com identifying the customer and workspace; we notify the authorised account contact.

Subject to mandatory jurisdiction and procedural rules, the parties agree to the exclusive jurisdiction of the Norwegian courts with territorial jurisdiction over Drammen, Norway, for disputes arising out of or in connection with this agreement. Mandatory conciliation still applies. Nothing restricts regulatory complaints, protected reporting, urgent interim relief, preserving a claim before a limitation deadline or mandatory data-subject remedies.

Negotiation does not itself stop a statutory limitation period. Court costs and legal expenses follow applicable law or a lawful settlement, not an automatic penalty for bringing a claim.

21. Changes, notices and general provisions

We give at least 30 days' notice of material changes for existing paid customers and apply them prospectively from the next renewal after that notice, unless separately agreed or a mandatory legal or urgent security change requires earlier action. We explain such exceptions. You can cancel before changed terms apply. Replacing this page does not retrospectively change an accepted agreement.

Maintain current account contact details and monitor service and billing notices. Contract notices may be electronic; formal service of proceedings follows law. Non-enforcement once is not a waiver. Neither party may transfer the agreement without consent, except with its relevant business to a successor capable of performing it, with required notice and data-protection safeguards.

The agreement is complete on its subject without excluding fraud or mandatory pre-contractual duties. Invalid provisions do not invalidate remaining lawful terms. Accrued fees and confidentiality, intellectual property, lawful retention, liability, indemnity and dispute provisions survive as needed for their purpose. The English text governs interpretation to the extent mandatory law permits.